DELIVERY OF GOODS:
The goods of the merchant are deemed to be delivered once they have been despatched through a third party courier with the customer’s address given in his order for being made over to him or a person living in his household or to a neighbour, with instruction to obtain their receipt has been acknowledged in writing or electronically. The merchant will issue an invoice regarding every transaction along with the item to be delivered to the customer. The customer shall inspect the goods promptly and inform the merchant in text form (e.g. by email) of any erroneous, defective or missing articles. The amount of the shipping costs depends on the type, quantity and of the place of delivery of the goods, and is communicated together with the product prices to the website. No complaint or request will be entertained after 48 (forty eight) hours from physical handing over of the jewellery items to the customer.
INSURANCE
All items ordered through the website will be dispatched under third party transit insurance. The merchant will have sole prerogative to select the insurer / insurance company and to decide on the terms of insurance. The cost of the insurance for a particular delivery and carriage shall be paid by the customer. The merchant will have the right to claim and recover reimbursement for the cost of carriage and insurance for each consignment. The rates of carriage and insurance may vary from item to item and depending on the particular destination for any order. The merchant will not be liable for any damage, loss or deterioration during transit and the customer shall only have a right to direct its claim to the insurer. The merchant on request may provide all information and documents to assist the customer to make and substantiate its claim against the insurer.
DELIVERY TIME
We attempt to make every delivery within 10-15 working days via reputed courier and provide the tracking number once the product(s) is shipped.